1. Delivery Methods & Costs: Standard service deliveries within mainland United Kingdom are made by Royal Mail or Parcelforce, or by a courier of our choice.  Our shipping costs are based on delivery within the majority of mainland UK for a package up to 25kg in weight to a single address. These costs are added to your order when you checkout. (Deliveries to the following areas will attract additional costs which will be notified in a separate communication once the order has been confirmed:  Scottish Highlands and Islands, Northern Ireland approximately double the postage cost quoted; Republic of Ireland, Channel Islands & Scilly Islands, up to four times the cost quoted). Additional payment required must be received before the order is despatched. If costs are not quoted at checkout please telephone or email us for a quote. Outside the UK the maximum weight that can be carried by Airmail is 2kg. Above this weight please email us for a quote for a carrier service. We reserve the right to change carriage prices in the event of an increase in fuel supplements. We reserve the right to refuse sale of goods. Please note that after despatch, any changes to the delivery address will incur additional charges. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete.  If you are not sure of the address we would recommend you check before proceeding with your order.

2.  Cancellation of Orders: Customers have the right to cancel their order without reason by informing us within 7 working days of receipt of the goods, and returning the goods to us. In this case they will receive a full refund less any charge for any items which have been unsealed or consumed. Refund will normally take place within 30 days of written notice of cancellation once the goods have been returned to us suitably packaged. All returned items must be in good condition. Notification of order cancellation must be in writing. We strive to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. If you do not return the goods as required we may charge you a sum not exceeding the direct costs of recovering the goods. You have the right of cancellation (see above) of all orders save as regards special items/orders (i.e. where goods supplied have not been as
website specification but have been supplied or manufactured to your own special request or specification requirements) where there is no right of cancellation.

3. Damaged or Faulty Goods: Customer satisfaction is paramount to us at Yorkshire Deli and we are committed to providing a quality service. Everything we sell is made in Yorkshire and we are proud to promote some of the finest produce available in the county. Obviously, we want you to be delighted with your package. We take the utmost care to ensure that all packages leave here in perfect condition. However, sometimes things can go wrong for reasons outside our control, and if your package has been damaged in transit or we have made an error or the goods are faulty, you must contact us within 7 days of receipt and if appropriate we will exchange them. We will only send a replacement product once the damaged items have been returned. Unfortunately, once products have been used or removed from their original packaging, we are unable to exchange them. Please keep your proof of purchase. All goods shall be checked by you or on your behalf upon delivery and any damage or shortages notified to us. We will not be liable in respect of any damage or shortages not notified to us within 3 working days of delivery.

4. Complaints: Complaints should be made in writing to the contact address given within 7 days of receipt of goods, or in the case of complaints about non-receipt of goods, not less than 28 days after ordering. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as speedily as possible. If a complaint proves to be vexatious or frivolous then you may be liable to pay us for our costs and expenses in investigating the complaint.